The answers to most questions, in plain English. Can’t find what you need? Give us a shout.
Orders
How long does it take to make my order?
Everything is printed to order, which usually takes 2–5 working days before it’s dispatched.
Can I change or cancel my order?
Get in touch as quickly as you can — if it hasn’t gone to print yet, we can usually change or cancel it.
Do you do gift wrapping?
Not yet, but we can send items without a price on the packing slip if it’s a gift. Just add a note at checkout.
Delivery
How much is delivery?
Tracked UK delivery is £3.95, or free on orders over £50. Express UK delivery (1–2 days after dispatch) is £6.95.
Do you ship outside the UK?
We currently ship to the UK and Ireland. More countries coming soon.
Why did my items arrive separately?
Different products are sometimes printed at different facilities, so a mixed order (say a tee and a mug) may arrive in more than one parcel. You’ll only pay delivery once.
Returns & exchanges
What’s your returns policy?
You can return unworn, unwashed items within 30 days of delivery for a refund. Because everything is made to order, return postage is paid by the customer unless the item is faulty.
My item arrived damaged or misprinted.
Sorry about that — it’s on us. Email a photo to hello@pashers.com within 30 days and we’ll send a free replacement or full refund.
Can I swap for a different size?
Yes. Get in touch and we’ll arrange an exchange. Have a look at the size guide first to find the right fit.
Products & care
What are your tees made from?
Our core tees are 100% combed ring-spun cotton; heavyweight tees are a thicker 100% cotton. Heather colours include a little polyester.
How should I wash my Pashers gear?
Inside out, 30°C, no tumble dryer, and never iron directly on the print. Mugs are dishwasher and microwave safe.